System information

B-6 INSTALLING TELEVANTAGE
TeleVantage Server does not appear in Windows Services list
If the TeleVantage Server does not appear in the Services list (Start > Settings > Control Panel
> Administrative Tools > Services
), open a command prompt on the Server, and enter the
following commands:
CD \Program Files\TeleVantage Server
tvserver.exe /service
Cannot connect to the TeleVantage database during TeleVantage
Server installation or when starting the Server or Administrator
This problem can occur if the connection from Microsoft MSDE/SQL Server to the database file
has been removed. This can happen if you uninstalled and reinstalled MSDE/SQL Server for any
reason.
Important:
The following steps should not be used for routine maintenance or to restore a
version of the TeleVantage database once TeleVantage is installed and running successfully. In
those cases, you should always use the TeleVantage Administrator to restore the TeleVantage
database according to the instructions in Chapter 12 of Administering TeleVantage.
To restore a connection to the TeleVantage database
1. On the same PC where the database server is installed, run the following utility from
the Master CD:
Support\TVDBRestore\TVDBRestore.exe
2. Enter the Database administrator password (the SQL sa password).
3. Browse to the location of the TeleVantage
Database backup file, for example
\Program Files\TeleVantage Server\Data\tvdbdev_5.dat.
4. Click
OK.
If the problem occurred during Server installation, begin the Server installation over again
according to the instructions in “Installing the TeleVantage Server” on page 10-2.
Slow Server and station startup after migrating TeleVantage to a new
Server with a new name
This problem is caused by importing a database from another machine with a different machine
name.
To prevent this problem, when migrating to a new machine and new TeleVantage version, do
the following:
1. Move your existing version of TeleVantage to a new machine and verify that it works.
2. Back up the database on the existing Server.
3. Copy
TVDB.Dmp and TVServer.Reg to the backup directory on the new Server
(
C:\Program Files\TeleVantage Server\Data\Backup.)
4. Copy the voice (VOX) files to the new Server.