System information

CHAPTER 1. INTRODUCTION 1-7

TeleVantage QuickStart Guide

This small guide provides easy-to-read

instructions for first-time users and basic

TeleVantage use, including a complete

telephone command reference and

coverage of ViewPoint fundamentals.

All audiences No Yes Yes

TeleVantage Call Center Administrator’s

Guide

This manual describes configuring,

maintaining, supervising, and participating in

a TeleVantage call center. Contains separate

sections for administrators and agents.

Includes instructions for running call center

queues, ACD workgroups, and TeleVantage

call center reports.

Administrators No Yes

Yes

TeleVantage Developer’s Guide

This reference describes how to extend

TeleVantage's built-in features using the

Client API, the Add-in API, the IVR Plug-in

API, the Device Status API, and TAPI.

Programmers No No Yes

TeleVantage Pocket Reference Card

This wallet-sized card is a convenient

reference for the most-used TeleVantage

telephone commands.

All audiences No No Yes

Administering TeleVantage and the TeleVantage Call Center Administrator’s Guide are combined in a

single HTML book called Administering TeleVantage and Call Centers

Document Audience

Available

in print

HTML

book

Acrobat

PDF