System information

APPENDIX B. TROUBLESHOOTING B-5
Valid sa password not accepted when installing MSDE 2000 from
Master CD
If you installed your existing version of MSDE or SQL Server as a stand-alone (non-networked)
version, the network libraries were not installed, and all sa passwords (even a valid one) will be
rejected. To resolve the problem, do the following:
1. Run the Microsoft Data Access Components (MDAC) installer (
mdac_typ.exe) from
either of the following locations:
\Program Files\TeleVantage Server\netsetup\mdac directory on the TeleVantage
Server PC
\server\netsetup\mdac directory on the Master CD
2. Rerun the TeleVantage Master Setup, and try to install
Microsoft Data Engine again.
Troubleshooting TeleVantage Server problems________________
This section provides general tips for troubleshooting TeleVantage Server problems, as well as
information about the following problems:
Q Cannot connect to the TeleVantage database during TeleVantage Server installation or
when starting the Server or Administrator. See page B-6.
Q TeleVantage Server does not appear in Windows Services list. See page B-6.
Q Slow Server and station startup after migrating TeleVantage to a new Server with a new
name. See page B-6.
Q TeleVantage Server start up problems. See page B-7.
Q Device Monitor problems. See page B-7.
General tips for troubleshooting TeleVantage Server problems
If you encounter problems after successfully installing the TeleVantage Server, check the
following:
Q Is there sufficient free disk space on the drive containing the vfiles directory?
Q Is there sufficient free database space? (Choose Tools > System Settings and click the
Storage tab to check.)
Q What is the accessibility of database, voice files, and shares on the network?
Q Can the server be pinged? (Try entering C:\ping <Servername> from a DOS prompt.)