System information

B-2 INSTALLING TELEVANTAGE
TeleVantage system overview_______________________________
The following figure shows the logical structure of a TeleVantage Server. Understanding this
information will be helpful when you are trying determine the significance of system behavior
when you are troubleshooting problems.
The TeleVantage Server connects to a user by means of two different physical sets of wiring:
Q Phone wire connects the station telephone to the Server (by means of the station board.)
Q The network connects TeleVantage ViewPoint to the Server.
When troubleshooting networking problems, keep in mind that TeleVantage uses three kinds of
communication between the TeleVantage Server and TeleVantage ViewPoint or TeleVantage
Administrator.
As shown in the previous figure, the network connection between the Server and TeleVantage
ViewPoint actually consists of three different logical connections:
Q The Server software and the ViewPoint software communicate using DCOM.
Q ViewPoint accesses voice files stored on the Server through file sharing.
Q The MSDE Client software, which is embedded in ViewPoint, communicates with the
MSDE database on the Server using its own IPC protocol.