System information

APPENDIX B

TROUBLESHOOTING

This appendix contains information that may be helpful when you are troubleshooting problems

with various TeleVantage components. It is divided into the following sections:

Q “TeleVantage system overview” on page B-2

Q “Troubleshooting telephone problems” on page B-3

Q “Troubleshooting database server problems” on page B-4

Q “Troubleshooting TeleVantage Server problems” on page B-5

Q “Troubleshooting workstation application problems” on page B-7

Q “Troubleshooting TeleVantage Services problems” on page B-13

Q “Other troubleshooting topics” on page B-16

For information on troubleshooting VoIP problems with SIP or H.323, see Appendix H.

For information on troubleshooting problems with Dialogic HMP or Dialogic telephony

hardware and drivers, see Appendix C in Installing Dialogic Telephony Components.

Reporting problems

For information about how to report problems, see Administering TeleVantage.