System information

APPENDIX A
APPENDIX A
USING TELEVANTAGE WITH
MICROSOFT TERMINAL SERVICES
OR
CITRIX METAFRAME
Using Microsoft Terminal Services or Citrix® MetaFrame with TeleVantage enables you to do
the following:
Q Manage a TeleVantage Server remotely.
Q Run the TeleVantage Administrator or ViewPoint on a PC that does not meet the
minimum requirements described in “Administrator and ViewPoint requirements” on
page 3-18.
Q Centrally manage the installation and maintenance of the TeleVantage Administrator
and ViewPoint workstation applications by installing them on an application server,
instead of on individual users’ PCs.
Q Run the Dialogic Configuration Manager (DCM) remotely to perform many of the
configuration tasks described in Chapter 7 in Installing Dialogic Telephony
Components. See Appendix D in Installing Dialogic Telephony Components for
information on how to configure DCM to run under Terminal Services.
Q Run TeleVantage Multi-line TAPI Service Provider (TSP) to provide multiple lines for
TAPI support.
Microsoft Terminal Services or Citrix MetaFrame can be used in one of two modes, Application
Server or Remote Administration. Both of these modes can be used with TeleVantage, as
follows:
Q Application Server. In Application Server mode, remote PCs can be used as terminals
for programs running in a multisession environment on an application server. For
example, several users on remote PCs can start terminal sessions to run TeleVantage
ViewPoint. Each session starts a new instance of ViewPoint, and all instances of
ViewPoint run simultaneously on the application server. No TeleVantage software is
required on the remote PCs.
Both the TeleVantage Administrator and TeleVantage ViewPoint are compatible with
the multisession environment provided by Microsoft Terminal Services and Citrix
MetaFrame. See “Installing workstation applications on an application server” on
page A-2 for details on how to set up an application server for use with TeleVantage.
Note:
To use TAPI and the Contact Manager Assistant on Microsoft Terminal Services
or Citrix MetaFrame, you must install the TeleVantage Multi-line TAPI Service Provider,
using the TeleVantage Services Setup program. You cannot use the single-line TAPI
Service Provider included with the TeleVantage Workstation Installer with Terminal
Services or Citrix Metaframe. For details, see Chapter 14.