System information

CHAPTER 1. INTRODUCTION 1-5
How to use this manual ___________________________________
There are two related installation manuals that guide you through all of the steps required to plan
for and install your TeleVantage system:
Q Installing TeleVantage (this manual) is your starting point, and contains two main
sections:
Q Section 1, “Preparing for Installation”. The chapters in this section describe the
TeleVantage components, PC and network requirements, and the various trunk and
station options you can use with TeleVantage.
If you are installing TeleVantage for the first time—or even if you are upgrading
from a previous version—read the chapters in this section thoroughly for
information that will help you plan and prepare for installation, including current
TeleVantage requirements, and how to order trunks and services.
Q Section 2, “Performing the Installation”. The chapters in this section describe the
installation process in detail.
Follow the steps in each chapter before going to the next chapter. The Introduction
in each chapter explains exactly which of the steps in that chapter you must
perform.
Q Installing Dialogic Telephony Components describes the two types of telephony
resources (Dialogic HMP or Dialogic boards) that you can use with TeleVantage, as well
as how to install and configure them. For an overview of the ways that you can provide
telephony resources for TeleVantage, see Chapter 2 in Installing Dialogic Telephony
Components.
Where to get help ________________________________________
Contact your TeleVantage provider for technical support—Vertical only provides technical
support through TeleVantage providers. For information about how to report problems, see
“Reporting problems to your TeleVantage provider” in Chapter 12 in Administering
TeleVantage .
You can get help through TeleVantage documentation as described in the next section.