System information

CHAPTER 16. INSTALLING THE TELEVANTAGE SMDR SERVICE 16-7
6 From Number.
Number the call came from. For incoming
calls, the caller's extension or external
phone number. For outgoing calls, the
extension of the user who placed the call.
15
7 To Number.
Number the call was placed to. For
incoming calls, the extension of the user
who was called. For outgoing calls, the
external number or extension that was
called.
15
8 Callback Number.
If a caller enters a callback number, it
appears with the prefix "Callback:"
15
9 DID.
The DID of the incoming call.
10
10 Start Time.
Date and time when the call started.
17
11 Wait Time.
On incoming calls, the length of time from
when the caller selected an extension to
when the user picked up. On outgoing
calls, Wait Time is always 00:00.
8
12 Duration.
Length of the call, after the two parties are
connected.
8
13 Result.
How the caller's wait ended:
Q 1 - Connected (caller hung up first)
Q 2 - Connected (callee hung up first)
Q 3 - Abandoned
Q 4 - voicemail
Q 5 - Blind Transfer
Q 6 - Supervised Transfer
Q 7 - Merged
Q 8 - Logged In
1
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