System information

16-6 INSTALLING TELEVANTAGE
TeleVantage SMDR formats_________________________________
The TeleVantage formats provide the most complete SMDR call data, offering all call
information that appears in the Administrator’s Call Log. There are two TeleVantage formats
that provide exactly the same data stream, formatted in different ways:
Q TeleVantage fixed-width. The data is formatted in fixed-width columns. Note that long
data, for example in the Custom Data column, can be truncated when using this format.
Q TeleVantage CSV. The data is formatted as comma-separated values.
The following table shows the data stream for both TeleVantage formats. The “Width in
Characters” column applies only to the fixed-width format.
Position Description Width in characters
1 Direction.
Q 0 - Inbound
Q 1 - Outbound
Q 2 - Internal
Q 3 - Conference
1
2 From Name.
Name of the person who originated the
call. On incoming calls, "Unknown"
appears unless the caller has been
identified as a global contact. On outgoing
calls, the name of the user who placed the
call.
15
3 To Name.
Name of the party who received the call.
On incoming calls, this is the name of the
user who took the call. On outgoing calls,
"Unknown" appears unless the person has
been identified as a global contact.
15
4 Answered By.
Name of the user who answered an
incoming call. Useful for analyzing data for
call centers.
15
5 Number.
Phone number of the caller or the person
you called. For incoming calls, the Caller
ID information that came in with the call, if
available. For a call to or from another
TeleVantage user, this field contains <NA>.
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