System information

1-4 INSTALLING TELEVANTAGE
Q The TeleVantage Software Development Kit and open architecture. Use one of the
many off-the-shelf applications available from third-party vendors to customize
TeleVantage behavior and call processing. For the ultimate in flexibility, programmers
can use the included comprehensive TeleVantage Software Development Kit (SDK) to
develop custom applications.
Q Multi-lingual system prompts. Lets both users and callers select the language in which
they hear TeleVantage prompts. American English, UK English, and Spanish voice
prompts are included with TeleVantage. French Canadian, French Parisian, and German
voice prompts are available separately. See your TeleVantage provider for more
information.
Q CLASS and ADSI feature support. For analog CLASS phones and IP phones, Caller
ID, Caller ID on Call Waiting, and message waiting indicators are supported.
Q Digital phone support. TeleVantage supports Toshiba digital phones, including the
phone’s fixed buttons, LCD display, hot dial pad, and voice-first answering, as well as
the following configurable feature buttons: Primary Directory Numbers, Secondary
Directory Numbers, Record Call, Do Not Disturb, Speed Dial/Busy Lamp Field (BLF),
Account Code, Park/Unpark, Phone Page, Release, Send to Voice Mail, Call
Forwarding, Disconnect, Take Call, Flash, Conference/Transfer, and Call Menu.
Q Tenanting support. Tenanting allows one Server to be shared between multiple
companies or groups, called organizations. Calls can be tracked by organization in the
Call Log.
Q Instant Messaging. TeleVantage provides a simple, secure Instant Messaging tool that
enables real-time typed conversation between users who are running ViewPoint and
have instant messaging enabled. Users can initiate an Instant Messaging session by
right-clicking another user’s name in the ViewPoint Extensions list and choosing Send
an instant message.
Significant new features in TeleVantage 8
For a complete list of new features, do either of the following:
Q Double-click the WhatsNew.htm document on the Master CD.
Q Select the Show What’s New checkbox at the end of the TeleVantage Workstation
Setup.