System information

CHAPTER 16. INSTALLING THE TELEVANTAGE SMDR SERVICE 16-3
Installing the SMDR service ________________________________
To use the SMDR service, install it on the TeleVantage Server PC. The SMDR service requires
that TeleVantage ViewPoint also be installed on the same PC. For instructions on installing
ViewPoint, see Installing TeleVantage.
Note:
You can install the SMDR service without shutting down the TeleVantage Server.
However, it is recommended that you perform the installation during off-peak hours in case a
Server restart is needed.
To install the SMDR service
1. On the TeleVantage Server PC, insert the Master CD and run the file
\SMDR\Setup.exe.
2. Follow the instructions in the SMDR Service Setup window.
Configuring the SMDR service _____________________________
To configure settings for the SMDR service, including the data format and connection type, run
the TeleVantage SMDR Service Manager on the TeleVantage Server computer. To start it,
choose
Start > Programs > Vertical TeleVantage Server > TeleVantage SMDR Manager.
Important:
To change configuration settings, you must either stop or pause the SMDR Service
according to the instructions in the next section.