System information

16-2 INSTALLING TELEVANTAGE
Overview________________________________________________
The TeleVantage SMDR (Station Message Detail Recording) Service lets you send real-time
call data from TeleVantage to a third-party application. Third-party applications might be
anything from a printer that prints a line for each call, to call accounting software that generates
detailed reports.
TeleVantage sends out the information for each call as soon as the call is ended. The information
is sent as text in any of the following supported SMDR formats:
Q TeleVantage formats. TeleVantage’s own format that outputs all call information that
appears in the Administrator’s Call Log. This format provides the most complete
TeleVantage SMDR call data. For details on the data stream sent, see “TeleVantage
SMDR formats” on page 16-6
Q Toshiba CTX. An emulation of the format for Toshiba's CTX100 and CTX670 switches,
which are supported by many third-party products. For details on the data stream sent,
see “Toshiba CTX SMDR format” on page 16-10.
Q Lucent/Avaya Definity. An emulation of the SMDR format for Lucent's Definity
switch, which is supported by many third-party products. For details on the data stream
sent, see “Avaya Lucent Definity SMDR format” on page 16-12.
The SMDR Service is a Microsoft Windows Service that runs behind the scenes. It does not
require that a user be logged into the PC.
You can configure settings for the SMDR Service using the TeleVantage SMDR Service
Manager. See “Configuring the SMDR service” on page 16-3.
Output connection options
The TeleVantage SMDR Service can send call information from the TeleVantage Server on the
following connection methods:
Q COM port. This is the standard way in which PBXs send SMDR data. To use this
method, plug one end of a serial cable into the appropriate COM port on the TeleVantage
Server computer, and connect the other end to the COM port of the PC or device that
requires SMDR data.
Q TCP/IP Socket. The data stream is broadcast over the network from the IP address of the
TeleVantage Server. Any computer on the network (or Internet) would be able to receive
the data. By default the TeleVantage TCP/IP port 1000, but you can change this to any
port. Certain TCP/IP ports are not recommended, like 23. For a list of ports to avoid, see
“TCP/IP ports to avoid” on page 16-5.
Note:
Only one device can listen to the TCP/IP port at a time.
Q Text File. The data is written to text file anywhere on the network that gets constantly
updated. You can have TeleVantage automatically back the file up at midnight. When
using this method, the best format to use is TeleVantage CSV.