System information

15-2 INSTALLING TELEVANTAGE
Introduction _____________________________________________
The TeleVantage Recording Archive Service is installed on the archive server—a different PC
from the TeleVantage Server. The archive server PC must be on your LAN, and cannot be
remotely connected via the Internet.
For a graphic showing the TeleVantage Recording Archive Service in a typical installation, see
page 13-2.
For information on how to configure the Recording Archive Service, perform automatic and
manual archives, and manage archive users, see Chapter 12 in Administering TeleVantage. For
details on using the Archived Recording Browser to search for and act on mailbox recordings,
see Appendix E in Using TeleVantage.
Installation steps
1. Identify a PC that meets the requirements for the archive server as described in
“TeleVantage Recording Archive Service requirements” on page 3-21. The archive
server PC must be a different PC than the TeleVantage Server.
2. Using Windows Explorer, create your archive folder, an empty directory, on a disk
with a significant amount of available storage for your archived recordings. Note the
following:
Q It is preferable but not necessary to create the archive folder on the archive server
PC.
Q It is not recommended to create the archive folder on the TeleVantage Server PC.
Q The archive folder must be a network folder that is shared with full read/write
permissions to all archive browser users.
Note:
If you are upgrading from TeleVantage 6.x, you can import your current
recording archive, once you have completed the steps in this section. See “Importing a
recording archive from TeleVantage 6.x” in Appendix E in Using TeleVantage for more
information.
3. Install Microsoft MSDE or SQL Server on the archive server according to the steps in
Chapter 9 in Installing TeleVantage.
4. Insert the Master CD. If the Master Setup does not start automatically, run
autorun.exe from the root directory on the Master CD.