System information

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14-8 INSTALLING TELEVANTAGE

Configuring Act! for the Multi-Line TAPI Service Provider

Perform the following configuration steps from the PC of each Act! user who will use the

Multi-line TSP.

1. In Act!, choose

Edit > Preferences.

2. On the Dialer tab, select the

Use Dialer checkbox.

3. Select the entry with the user’s station ID from the

Modem or line drop-down list. (To

hear the station ID, pick up the user’s phone and dial

*0.)

For example, select the following entry to connect to the TeleVantage Server named

MainServer from station ID 22:

Line 22:MainServer

Configuring Outlook for the Multi-Line TAPI Service Provider

Perform the following configuration steps from the PC of each Outlook user who will use the

Multi-line TSP.

1. In Outlook, open the Contacts view.

2. Choose

Actions > Call Contact > New Call.

3. In the New Call dialog box, click Dialing Options.

4. In the Dialing Options dialog box, select the entry with the user’s station ID from the

Connect using line drop-down list. (To hear the station ID, pick up the user’s phone

and dial

*0.)

For example, select the following entry to connect to the TeleVantage Server named

MainServer from station ID 16:

Line 16:MainServer

5. Configure the TeleVantage Contact Manager Assistant as described below.

Configuring TeleVantage Contact Manager Assistant for the Multi-Line

TAPI Service Provider

Perform the following configuration steps from the PC of each Contact Manager Assistant user

who will use the Multi-line TSP (Outlook or GoldMine users only.)

1. From the Start menu, choose

Vertical TeleVantage > TeleVantage TAPI Service

Provider Configuration Wizard

2. In the first dialog box, enter the name of the TeleVantage

Server and the Station ID

of the phone that will be used by the person at this PC. (To hear the station ID, pick up

the user’s phone and dial

*0.)

Click

Next to continue.

3. In the next dialog box, select the

User Name of the person assigned to this station ID

from the drop-down list, and then enter the user’s

Password.

4. Click

Finish.