System information

CHAPTER 14. INSTALLING TELEVANTAGE MULTI-LINE TAPI SERVICE PROVIDER 14-7
The following graphic shows the Telephony MMC being used to assign TAPI Line 4 to the
TeleVantage user “Administrator’:
Configuring TAPI applications for the Multi-Line TAPI Service
Provider
This section describes how to configure the following TAPI applications to use the Multi-line
TSP:
Q GoldMine. See page 14-7.
Q Act!. See page 14-8.
Q Microsoft Outlook. See page 14-8.
Q TeleVantage Contact Manager Assistant (Outlook or GoldMine users only.) See page
14-8.
Configuring GoldMine for the Multi-Line TAPI Service Provider
Perform the following configuration steps from the PC of each GoldMine user who will use the
Multi-line TSP.
1. In GoldMine, choose
Edit > Preferences.
2. On the Modem tab, select the entry with the user’s station ID from the
TAPI Line
drop-down list. (To hear the station ID, pick up the user’s phone and dial
*0.)
For example, select the following entry to connect to the TeleVantage Server named
MainServer from station ID 6:
15: Line 6:MainServer
3. Configure the TeleVantage Contact Manager Assistant as described on page 14-8.