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14-2 INSTALLING TELEVANTAGE
Introduction _____________________________________________
You can install TeleVantage Multi-line TAPI Service Provider (TSP) on any server that needs
multiple lines for TAPI support, typically a Citrix MetaFrame or Windows Terminal Services
server. If necessary, the Multi-line TSP can be installed on the TeleVantage Server, for example
to support a custom multi-line TAPI application that does not use Windows Terminal Services.
For a graphic showing the TeleVantage Multi-line TSP in a typical installation, see page 13-2.
The Multi-line TSP provides TAPI screen pops and TAPI dialing for multiple users with
TAPI-compatible applications such as Act!. The Multi-line TSP can be used with the Contact
Manager Assistant to provide screen pops to Microsoft Outlook, GoldMine, and GoldMine
FrontOffice as well.
Note:
TeleVantage also includes the basic single-line TSP, which should be used on individual
workstations. See Chapter 11 for installation instructions.
Important: If the stations on the TeleVantage Server are reordered for any reason (for example,
stations are added or deleted, or a Dialogic board that provides station resources is added or
removed), applications that use the Multi-line TSP (Act!, Goldmine, and so forth) may no longer
work. To resolve the problem, after the TeleVantage Server is restarted, be sure to restart the
Terminal Services PC to re-initialize TAPI.
Installing the Multi-line TAPI Service Provider__________________
1. Close all applications running on the PC where you are installing the Multi-line TSP.
2. If you are installing the Multi-line TSP on a terminal server, do the following:
Q Click Start > Settings > Control Panel > Add/Remove Programs > Add New
Programs > CD or Floppy
.
Q When prompted to insert a floppy disk or CD, click Next to continue.
Q In the Run Installation Program dialog box, click Browse.
Q Browse to the network location of the TeleVantage Master CD, or to the zip file that
you extracted in step 1 on page 10-2. In the
\Server folder, click
TVServicesSetup.exe, and then click Open.
Q Click Finish, and then go to step 5.
3. If you are installing the Multi-line TSP on the TeleVantage Server, insert the Master
CD. If the Master Setup does not start automatically, run
autorun.exe from the root
directory on the Master CD.