System information

CHAPTER 13. INSTALLING TELEVANTAGE WEB SERVICES 13-3
Windows Internet Explorer requirements
If you need to upgrade, go to the following location to obtain the latest version:
http://www.microsoft.com/downloads
Important: Versions of Internet Explorer with security patches may not be able to connect to a
TeleVantage Server that contains an underscore in its name. This behavior was introduced by
Microsoft to improve security. There are two workarounds—rename the TeleVantage Server, or
use the Server's IP address in place of its name when you run ViewPoint Web Access. For more
information, go to http://support.microsoft.com and search the Knowledge Base for article
#Q321232.
Terminal server support
You can install TeleVantage Web Services on a terminal server running Citrix MetaFrame or
Windows Terminal Services. For instructions, see Appendix A.
Installing Microsoft Internet Information Services ______________
Do one of the following:
Q If your Web server is a Windows Server 2003 PC, you need to install IIS manually and
then enable dynamic content. Go to “Using TeleVantage Web Services with Windows
2003 Server” on page 13-3.
Q If your Web server is a Windows 2000/XP Server PC, IIS was installed automatically
with Windows 2000/XP Server. Go to “Installation steps” on page 13-5.
Q If your Web server is a Windows NT 4.0 Server PC, install the Windows NT 4.0 Option
Pack, which includes IIS. (Your copy of Windows NT 4.0 Server may contain the
Windows NT 4.0 Option Pack.) When you install the Option Pack, choose the
Typical
installation and then follow the on-screen instructions to complete the installation. If you
are prompted to restart your PC, do so.
Using TeleVantage Web Services with Windows 2003 Server
Microsoft Internet Information Services (IIS) is no longer installed by default with Windows
2003 Server. Also, once installed manually, IIS starts in highly secure mode where many of the
advanced Web services features are disabled. Both of these changes were introduced by
Microsoft to enhance security on Web servers.
You must install IIS and then enable dynamic content features in order for TeleVantage Web
Services to work. To do so:
1. From the Start menu, select
Administrative Tools > Internet Information Services
(IIS) Manager
.
2. In the left pane, expand the node for the Web server that you will use as the
TeleVantage Web Server, and then click
Web Service Extensions.