System information

CHAPTER 11. INSTALLING TELEVANTAGE WORKSTATION APPLICATIONS 11-9
To configure Outlook
1. Open the Contacts view in Outlook.
2. Choose
Actions > Call Contact > New Call.
3. In the New Call dialog box, click
Dialing Options.
4. In the Dialing Options dialog box, verify that
Connect Using Line is set to
“TeleVantage Line 1.” This option is available after the TAPI Service Provider is
installed.
5. Click
OK.
To configure GoldMine, GoldMine FrontOffice, or GoldMine Business Contact
Manager
Use the following procedure after you refer to the documentation that came with the product:
1. Choose
Edit > Preferences.
2. Click the
Modem tab.
3. Under
Modem Settings, verify that TAPI Line is set to “TeleVantage Line 1.” This
option is available after the TAPI Service Provider is installed.
4. Click
OK.
To configure Act!
1. In Act!, Choose Edit > Preferences.
2. Click the
Dialer tab.
3. Select the
Use Dialer checkbox.
4. Under
Modem or Line, verify that “TeleVantage Line 1” is selected. This option is
available after the TAPI Service Provider is installed.
5. To receive screen pops with contact information when a contact calls, select the
Lookup contact using caller ID checkbox. Deselect the checkbox if you do not want
to receive screen pops.
6. Click
OK.
Calling from another application
After installing the TAPI Service Provider, users can call contacts by using the instructions
provided with their contact managers. Calls appear in their Call Logs as if they had dialed them
from ViewPoint or the phone.