System information

CHAPTER 11. INSTALLING TELEVANTAGE WORKSTATION APPLICATIONS 11-5
About installing the TeleVantage TAPI Service Provider
In addition to the PC requirements described on page 3-19, a user must have the following to
install and use the TAPI Service Provider:
Q A TeleVantage user name and station ID. You cannot use station ID 0.
Q A Windows telephony location that allows the user to place calls. Typically, you need
to configure your area code and external dialing prefix, for example “9”.
Using the TeleVantage Workstation Setup
The TeleVantage Workstation Setup can install any or all of the workstation applications. On
all PCs except the TeleVantage Server, if an older version of the TeleVantage Administrator or
ViewPoint is installed, Workstation Setup will automatically run when you start the
Administrator or ViewPoint.
If you have upgraded your TeleVantage Server from a previous version, any user who attempts
to run the old versions of TeleVantage ViewPoint or the Administrator receives a message
saying that new versions need to be installed. All workstation applications detected on the PC
will be upgraded. However, this message does not appear and the upgrade does not take place
if the user only has TAPI Service Provider or Contact Manager Assistant installed. If you are
upgrading and have users who only use those applications, you should notify them that they
need to install the new software as described later in this chapter.
If you encounter problems installing the TeleVantage workstation applications, or running them
after installation, see “Troubleshooting workstation application problems” on page B-7.
To install the TeleVantage workstation applications
1. Review the “ViewPoint/Administrator installation tips” on page B-8.
1. Log on to the PC on which the workstation applications will be installed as a user with
administrator privileges.
2. Close all open Windows applications.
3. Start the TeleVantage Workstation Setup by running
setup.exe, located in the
Netsetup directory on the TeleVantage Server. The default location is:
\\<TeleVantage Servername>\Netsetup\setup.exe
4. When Workstation Setup starts, follow the on-screen instructions. If you cannot run
the Workstation Setup, see “‘Corrupt installation’ dialog box” on page B-9.
5. Review the License Agreement. Click
I accept the terms in this license agreement,
and then click
Next to continue.
6. In the Customer Information dialog box, enter the
User Name associated with this PC
and
Organization. If you want only this user to be able to run the workstation
applications from this PC, select
Only for me. Click Next to continue.