System information

11-4 INSTALLING TELEVANTAGE
To download DCOM 98
1. Go to the following location and search using the keyword ‘DCOM 98’:
http://www.microsoft.com/downloads
2. Follow the on-screen instructions.
3. In the File Download dialog box, click
Save this program to disk.
4. Save the downloaded file (
dcom98.exe) to the following location:
C:\Program Files\TeleVantage Server\NetSetup\DCOM98
Installing the TeleVantage workstation applications_____________
About installing the TeleVantage Administrator
You can install the TeleVantage Administrator on any Windows PC on the network that meets
the requirements described in “Administrator and ViewPoint requirements” on page 3-18.
If you install more than one TeleVantage Administrator, you must coordinate work among the
users who have authority to run the Administrator.
Important:
If two people make changes to the same data, only the changes that are saved last
are retained.
For information about setting up TeleVantage users with administrative privileges, see
Administering TeleVantage.
About installing TeleVantage ViewPoint
TeleVantage ViewPoint is the most efficient way to use TeleVantage, and some TeleVantage
features are available only through ViewPoint. However, ViewPoint is not required in order to
make and receive calls, and most TeleVantage features can be accessed without it by using the
telephone commands. See Using TeleVantage for a list of ViewPoint-only features.
You can install ViewPoint on any Windows PC on the network that meets the requirements
described in “Administrator and ViewPoint requirements” on page 3-18. See “TeleVantage
license requirements” on page 3-16 for information about ViewPoint license requirements.
The TeleVantage Call Center and Call Center Reporter are installed automatically with
ViewPoint. See “TeleVantage license requirements” on page 3-16 for information about
required Call Center Agent and Call Center Reporter licenses.