System information

CHAPTER 11. INSTALLING TELEVANTAGE WORKSTATION APPLICATIONS 11-3
Installation checklist
Use the following checklist as you install and configure the TeleVantage workstation
applications.
Q Windows 98 systems. Download DCOM 98 onto your TeleVantage Server so that
TeleVantage workstation applications can be installed on Windows 98 systems.
Q Windows NT systems. Upgrade the PC where you will install any of the workstation
applications to at least Windows NT Service Pack 6a or higher before starting the
installation.
Q Install the TeleVantage Administrator on the PCs of users who need to administer the
TeleVantage Server, queues, auto attendants, and so forth. You can limit each user’s
administrator privileges as described in Administering TeleVantage.
Q Install TeleVantage ViewPoint on the PCs of users who will manage their calls and
voice messages from their desktop.
Q Install the TeleVantage TAPI Service Provider on the PCs of users who will run the
Contact Manager Assistant or want to use some other TAPI-compliant application to
place calls using TeleVantage.
Q Install the TeleVantage Contact Manager Assistant on the PCs of users of Microsoft
Outlook, GoldMine, GoldMine FrontOffice, or GoldMine Business Contact Manager
will receive screen pop notification of incoming calls.
Q Synchronize system clocks. This step ensures that message time stamps set by the Server
clock match the time on the PCs of users.
Windows 98 PC requirements ______________________________
If your network does not have any Windows 98 PCs that need to run one or more of the
TeleVantage workstation applications, go to the next section. Otherwise, install Microsoft
DCOM 98 on each Windows 98 PC.
Because Microsoft does not allow other companies to redistribute DCOM 98, you must
download it yourself according to the following instructions.
Once downloaded onto the TeleVantage Server PC, DCOM 98 is automatically installed as
needed when you install one or more TeleVantage workstation applications on a Windows 98
PC.
Note:
If you first run the Workstation Setup and attempt to install ViewPoint or the Administrator
workstation application on a Windows 98 SE PC without a previous version of TeleVantage
installed or DCOM 98 installed, you will receive an MDAC installation error. If this happens, see
“TeleVantage ViewPoint and Administrator fail to install on Windows 98 SE if DCOM 98 is not
previously installed” on page B-9.