System information

11-2 INSTALLING TELEVANTAGE
Introduction _____________________________________________
The TeleVantage workstation applications are a set of programs that can optionally be installed
on other PCs. The workstation applications connect with the TeleVantage Server remotely over
your network. With these applications, users can take full advantage of how TeleVantage
integrates the PC and the phone. The following TeleVantage components are the workstation
applications:
Q TeleVantage ViewPoint
Q The TeleVantage Administrator
Q The TeleVantage TAPI Service Provider
Q The TeleVantage Contact Manager Assistant
Q The TeleVantage Archived Recording Browser
Note:
You installed the TeleVantage Administrator on the TeleVantage Server PC according to
the instructions in Chapter 10. Before installing the Administrator on other PCs in the network, see
“About installing the TeleVantage Administrator” on page 11-4.
Performing unattended installs
For information on installing the TeleVantage workstation applications without user input, see
Appendix E.
Requirements
Important: In order to install any of the TeleVantage workstation applications on a PC, you
must be logged on as a user with Administrator rights.
You can install the TeleVantage workstation applications on any Windows PC on the network,
including the TeleVantage Server, that meets the requirements described in Chapter 3.
Q For Administrator and ViewPoint PC requirements, see page 3-18.
Q For TAPI SP and Contact Manager Assistant PC requirements, see page 3-19.
Terminal server support
You can install the workstation applications on a terminal server running Citrix MetaFrame or
Windows Terminal Services. For instructions, see Appendix A.