System information

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-27
To configure Exchange synchronization on the TeleVantage Server
1. Use the tools provided with your e-mail post office (see the documentation from the
manufacturer) to create a mail user for the TeleVantage Server. The name you give this
mail user appears on all e-mail notification messages, so you should use a name that
indicates the purpose of the message, for example, “TeleVantage” or
“VoiceMailReceived”.
2. Install and configure Microsoft Outlook for the TeleVantage mail user. Follow the
instructions in the Outlook documentation.
Important:
If you are using Microsoft Outlook 2000, install Outlook with full MAPI
support. See “E-mail notification through Microsoft Outlook does not work if Outlook is
installed in Internet Only mode” on page B-11. Also, select Corporate or Workgroup
mode during installation and configuration (TeleVantage does not support Internet only
mode in Outlook 2000.)
3. Configure the default MAPI profile for the TeleVantage user, as follows.
Q On the TeleVantage Server PC, log on using the account that you use to run
TeleVantage. This is the same account that you provided during the installation of
the TeleVantage Server.
Q Click Start > Settings > Control Panel, and double-click the Mail icon.
Q Click Add to start the wizard. Follow the Setup wizard directions to configure a
MAPI profile. This MAPI profile must be the default profile for the TeleVantage
mail user.
4. Set the default MAPI profile as follows:
Q Double-click the Mail icon from Control Panel, and then click Show Profiles.
Q From the When starting Microsoft Outlook, use this profile drop-down list, select
the MAPI profile that you just configured.
Q Click Close.
To complete the configuration of Exchange synchronization, see “Setting up e-mail notification
and Exchange synchronization” in Chapter 3 of Administering TeleVantage. Once configured,
Exchange synchronization will be available the next time the TeleVantage Server is started.
Upgrading Windows on the TeleVantage Server PC ____________
If at a later time you plan to upgrade the TeleVantage Server to Windows XP SP2 or Windows
Server 2003 SP1, see page F-6 for important information that may apply to you.
Where to go next_______________________________________
When you have successfully installed the TeleVantage Server and the Administrator on the
TeleVantage Server PC, go to Chapter 11.