System information

10-26 INSTALLING TELEVANTAGE
Sending e-mail notifications if you are using custom Outlook forms
If you are using custom Outlook forms (for example, you are using a product like Excendia
Outlook-by-Phone), you need to set the TeleVantage Advanced Setting
Artisoft\Server\MAPIMessageClass to IPM.Note.OT.Voice. To do so, use the TeleVantage
Advanced Settings Editor (see page J-34 for instructions.)
Adding a timestamp to e-mail notifications
To add a timestamp containing the time when TeleVantage submitted the e-mail notification to
your e-mail server, set the following TeleVantage Advanced Setting
Artisoft\Server\EmailNotifyAddSubmittedTime to 1. To do so, use the TeleVantage Advanced
Settings Editor (see page J-34 for instructions.) When this setting is set to
0 (the default), no
timestamp is added.
The timestamp appears at the bottom of the e-mail notification.
Configuring Exchange synchronization
You can synchronize TeleVantage voice mail and Microsoft Exchange e-mail. See
“Requirements for Exchange synchronization” on page 3-15 for more information.
To use Exchange synchronization, you may need to configure your network as follows:
Q If you are using Microsoft Exchange Server for your post office: The TeleVantage
mail user (user account) must be a domain user. See Appendix C, “Changing the Domain
of the TeleVantage Server” for instructions.
Q If you are using Microsoft Exchange 2000 for your post office: You need to give the
TeleVantage mail user full access to all mailboxes. For more information, go to
http://support.microsoft.com and search the Knowledge Base for article #262054.
Q If you are using TeleVantage on a non-Microsoft network: If you are using a
non-Microsoft network such as NetWare, you may have to install the network client for
that network on the TeleVantage Server PC to establish communications between
Windows and the e-mail post office.
Note:
In order for Exchange synchronization to work, each user's Microsoft Outlook client must
be configured to deliver messages to a mailbox on the Exchange Server. Exchange Server
synchronization does not work if the user's Outlook client is configured to deliver messages to a
PST file on the local computer.
Once your network is configured for Exchange synchronization, you also need to configure the
TeleVantage Server.