System information

10-22 INSTALLING TELEVANTAGE
To test the TeleVantage Server
1. Close all Windows applications, including the TeleVantage Administrator if it is
running.
2. Shut down the TeleVantage Server. To do so:
Q Right-click the Device Monitor icon in the system tray and then click Show Device
Monitor
. If the Device Monitor is not running, start it manually. The default
location is:
C:\Program Files\TeleVantage Server\tvdevmon.exe
Q Stop the TeleVantage Server by selecting Tools > Stop Server.
The status of the TeleVantage Server is displayed at the bottom of the Device Monitor.
3. To simulate a normal startup, restart the TeleVantage Server PC.
If you upgraded from a previous version of TeleVantage, the TeleVantage Server
autostart setting is automatically reset to what it was before the upgrade. If the
TeleVantage Server was set to autostart, go to step 6.
4. The TeleVantage splash screen indicates that the Device Monitor is starting. Open the
Device Monitor by right-clicking the Device Monitor icon in the system tray. Then
choose
Show Device Monitor (by default, the Device Monitor starts minimized when
you log on).
5. Start the TeleVantage Server from the Device Monitor by selecting
Tools > Start
Server
.
After the TeleVantage Server starts, the Device Monitor displays the status of all
station ports on the station boards and all trunks on the trunk boards. You can close the
Device Monitor without affecting the operation of the TeleVantage Server.
6. Check for startup errors. Not all error messages are displayed in the Device Monitor,
so you should also use the Windows Event Viewer to check the System Log for any
startup warnings or Dialogic errors. To do so:
Q Choose Start Menu > Programs > Administrative Tools > Event Viewer. In the
Tree pane, click
TeleVantage Log to view TeleVantage or database server
messages, warnings, or errors. Expand
System Log to view operating
system-related events.
Note:
If you are not running the Windows Event Viewer on the TeleVantage Server,
choose Log > Select Computer.
If you encounter database server errors, see “Troubleshooting database server problems” on
page B-4. For TeleVantage Server-related problems, see “Troubleshooting TeleVantage Server
problems” on page B-5.
When you are satisfied that the TeleVantage Server is running correctly, go to the next section,
“Setting the TeleVantage Server to autostart.”