System information

INSTALLING TELEVANTAGE
Using an overhead loudspeaker with TeleVantage ............................. G-7
The TeleVantage SDK......................................................................... G-7
Installing the TeleVantage SDK ....................................................... G-8
The TeleVantage SDK Application Programming Interfaces .......... G-8
The Client API .................................................................................. G-9
The Add-in API ................................................................................. G-9
The IVR Plug-in API ........................................................................ G-9
The Device Status API ................................................................... G-12
Appendix H. Troubleshooting VoIP ................................................ H-1
Fine-tuning your Internet span connection ......................................... H-1
Troubleshooting problems with SIP or H.323 ...................................... H-3
Troubleshooting an H.323 IP phone.................................................... H-8
Testing audio delay from an IP phone with *18 ............................... H-9
Appendix I. Protecting Your Phone System Against Toll Fraud....I-1
About toll fraud.......................................................................................I-2
Typical toll fraud strategies................................................................. I-2
Identifying toll fraud................................................................................I-2
Protecting your system against toll fraud...............................................I-3
Password security .............................................................................. I-3
User permissions................................................................................ I-4
Setting up dialing restrictions ............................................................. I-4
Making account logon more secure................................................... I-5
Securing your phone system database.............................................. I-6
Securing SIP stations......................................................................... I-6
Checking for current scams ............................................................... I-6
Responding to toll fraud attempts.......................................................... I-7
Using Caller ID to prevent fraudulent calls......................................... I-7
Appendix J. TeleVantage Configuration Settings ..........................J-1
About TeleVantage configuration settings............................................ J-2
TeleVantage registry settings ............................................................... J-2
Changing TeleVantage registry settings........................................... J-2
Registry settings on the TeleVantage workstation computers........ J-10
TeleVantage Server language locale settings .................................... J-17
Locale definitions............................................................................. J-17
Defining custom tones ........................................................................ J-18
Disabling Dialogic devices.................................................................. J-20
Modifying how conference resources are used .............................. J-21
Dialogic device names .................................................................... J-24
Dialogic telephony board settings....................................................... J-25