System information

CHAPTER 10. INSTALLING THE TELEVANTAGE SERVER SOFTWARE 10-3
2. Close all open Windows applications running on the TeleVantage Server PC. You do
not need to stop SQL services.
3. Do one of the following:
Q If you are installing TeleVantage for the first time, go to step 4.
Q If you are upgrading from a previous version of TeleVantage, shut down the
TeleVantage components. To do so:
Q Stop the TeleVantage Server. To do so, in the TeleVantage Administrator,
choose
Tools > Shut down Server and then select Stop TeleVantage Server
and Dialogic Drivers
.
Q Exit all TeleVantage workstation applications (ViewPoint, Administrator,
TAPI Service Provider, and Contact Manager Assistant) running on any PCs in
the network.
Q Exit the Device Monitor by right-clicking its icon in the system tray and
choosing
Exit Device Monitor. Make sure that you exit the Device Monitor and
that you do not just minimize it.
Q Stop all TeleVantage applications, including the TeleVantage Archived
Recording Browser, TeleVantage Station Message Detail Recording (SMDR)
service, TeleVantage Conference Manager, and TeleVantage Enterprise
Manager.
4. Log on to the network using the Windows Server user created for the TeleVantage
Server.
Note:
If you have not already created this user, which will be used to run the
TeleVantage Service, see Chapter 8 for information about creating the Windows Server
user.
5. If you are installing on a TeleVantage Server running on Windows Server 2003
from a remote location
(for example, using Remote Desktop), do the following.
Otherwise, go to step 6.
From the Start menu, click
Administrative Tools > Terminal Services Configuration
> Server Settings
, and set Delete temporary folders on exit to No. You will be
reminded to restore this setting to its original value after the TeleVantage Server
installation completes.
6. Insert the Master CD. If the Master Setup does not start automatically, run
autorun.exe from the root directory on the Master CD.