System information

9-4 INSTALLING TELEVANTAGE
5. First-time installations: Do the following:
Q The Master Setup shows the default directory where MSDE will be installed. To
install MSDE in a different location, click
Browse. Click Next to continue.
Q In the MSDE Password screen, enter the password that will be used by the MSDE
system administrator account. It is important to save this password as it will be
needed for all future upgrades. Click
Next to continue.
Upgrades: The Master Setup automatically uses the existing MSDE directory and
system administrator (sa) password. If the sa password is not accepted, see the
troubleshooting tip on page B-5.
6. MSDE installation will take awhile, from 5 minutes when you are installing for the
first time, to up to an hour when you are upgrading.
Note:
After file copying starts, a command window will open briefly. Do not close the
command window—closing it can cause the MSDE installation to fail.
7. If you are prompted to restart the PC, do so.
Applying the latest SQL Server service pack __________________
If you did not install MSDE 2000 SP3A from the Master CD, you need to apply the latest SQL
Server service pack before continuing.
Upgrading from TeleVantage 5.x: The TeleVantage 5.x installation process changed the SQL
Server sa account password, which you must enter when applying the latest SQL Server service
pack. Before applying the service pack, install the 8 Server as described in the next chapter. The
8 Server installation program prompts you to change the sa account password to something you
know. When the 8 Server installation completes, apply the SQL Server service pack using the
new sa account password.
To apply the latest SQL Server service pack
1. Download the latest SQL Server service pack by going to
http://www.microsoft.com
and searching on the keyword “SQL Server”.
2. Find the version of SQL Server you are running (MSDE 2000 or SQL Server 2000)
from the SQL Server downloads site, and download the service pack installer.
3. Double-click the downloaded file to extract the contents and follow the enclosed
instructions.