System information
9-2 INSTALLING TELEVANTAGE
Introduction _____________________________________________
If you are upgrading from TeleVantage 7, skip to Chapter 10.
TeleVantage uses a database server to manage and access the TeleVantage database. See
“TeleVantage database server requirements” on page 3-11 for information about the pros and
cons of the various database servers you can use with TeleVantage.
Q If you are installing TeleVantage for the first time. Do one of the following depending
on your needs:
Q Install Microsoft MSDE 2000 SP3a from the Master CD. See page 9-3. SP4 is also
supported, but must be downloaded from Microsoft.
Q Install your own copy of SQL Server 2000. Be sure to apply the latest SQL Server
service pack according to the instructions on page 9-4.
Q If you are upgrading from a previous version of TeleVantage. If you have not
already done so, it is critical that you backup your TeleVantage database before starting
the upgrade. See “Backing up the TeleVantage database and voice files” on page 7-4.
Note the following:
Q If your current database server is MSDE 1.0. MSDE 1.0 is not supported. You
must either install MSDE 2000 SP3a from the Master CD according to the
instructions on page 9-3, or your own copy of MSDE 2000 SP4.
Q If your current database server is SQL Server 2000 SP2 or earlier (any edition).
Be sure to apply the latest SQL Server service pack according to the instructions on
page 9-4.
Q If your current database server is SQL Server 7.0 (any edition). SQL Server 7.0
is not supported. Install your own copy of SQL Server 2000. You must apply the
latest SQL Server service pack and then set the database compatibility level
according to the instructions on page 9-4. Also, be sure not to change your
Authentication from SQL to NT or Windows. The TeleVantage database requires
SQL authentication.
If you experience problems with your database server after following the instructions in this
chapter, see “Troubleshooting database server problems” on page B-4.