Technical data

CO/IP Queuing 3-45
Chapter 3: System Features
MBX IP Description / Operations & Programming Guide
Local Call Prefix Table (PGM 286) … see details on page A-137
Long Distance Call Prefix Table (PGM 287) … see details on page A-137
International Call Prefix Table (PGM 288)… see details on page A-137
RELATED FEATURES
CO/IP Call Time Restriction … see page 3-40
CO/IP Queuing
When CO/IP lines are busy, permitted users can request to be placed in queue awaiting
availability of the CO/IP line or a CO/IP line in the same group. When an appropriate CO/IP
line becomes available, the system calls the waiting station on a First-In, First-Out (FIFO) basis.
CONDITIONS
- A CO/IP line can have any number of simultaneous queue requests.
- A Station may only have a single active CO/IP queue request; activating a new queue
request will replace (cancel), an existing queue.
- A Queue recall will always notify the station with a tone ring, ignoring the station’s
assigned Intercom Signaling mode.
- Queue recall will signal a station for 15 seconds, if unanswered, the station is
removed from the queue.
- If a station requests CO Queuing on a busy CO line, the requesting station checks the
busy CO line’s status every 5 seconds and receives CO Queue Recall Ring when the
status check timer expires after a busy CO line returns to idle. Therefore, Queue
Recall ring may be delayed after a busy CO line returns to idle. In addition, when
several stations request CO Queuing to a busy CO line, the Queue Recall Ring may
not be provided sequentially.
OPERATION
Digital Phone
To request to be placed in queue for a busy CO/IP line:
1. Press the desired {CO GROUP ACCESS CODE} button or dial the CO Group Access
Code.
2. Press the [MSG/CALLBK] button, a confirmation tone is received.
3. Hang-up; the [MSG/CALLBK] LED will flash.
Release 1.0
November 2010