Technical data
Customer Call Routing Table (PGM 260) A-115
Appendix A: System Programming Tables
MBX IP Description / Operations & Programming Guide
Customer Call Routing Table (PGM 260)
The system incorporates Integrated Voice Response (IVR) capabilities called Customer Call
Routing (CCR). After or during a VMIB Announcement, a caller may dial a digit to select a
destination or route for the call. The CCR Table defines the destination associated with digits
dialed by the caller in response to the VMIB Announcement (001-100); up to 100 single-level
Audio Text menus may be assigned, or multi-level menu structures (maximum 100 levels) can
be established using one menu as a destination for the previous level.
1. Press the [PGM] button and dial 260.
2. Use the dial pad to select a CCR Table index, 001-100. The index number is the index of
Announcement Table (PGM 259)
3. Press a Flex button (1-12, 10=0, 11=*, 12=#) to assign a route for the associated CCR
dialed digit.
4. Use the dial pad for Destination.
5. Press the [SAVE] button to store the data entered.
Customer Call Routing Table (PGM 262)
The system can employ Incoming Calling Line ID (ICLID) to determine the routing of incoming
external calls. Each CO/IP Line may be assigned to employ ICLID routing. The System will
compare the received ICLID to entries in the ICLID Route Table, and if a match is found, the
System will route the call to the destination indicated by the index (bin) number (PGM 181).
1. Press the [PGM] button and dial 260.
2. Use the dial pad to select a CCR Table index, 001-100. The index number is the index of
Announcement Table (PGM 259)
PGM 259 BTN RANGE DEFAULT
The VMIB slot & Prompt No. to be used for playing the VMIB
Announcement No.
1-4 VMIB Slot (00-18) &
Prompt No (01-70)
-
CCR Index used for playing the VMIB Announcement No. 5 1-100 -
PGM 260 BTN RANGE DEFAULT
CCR TABLE -- The destination of CCR input digit; the destination
can be a Station number, Station group number or Feature code.
NOTE: For Feature codes, refer to the Numbering Plan for the
applicable codes.
1-12 Max 8 digits -
Release 1.0
November 2010