Technical data

ACD Group Attribute II (PGM 214) A-83
Appendix A: System Programming Tables
MBX IP Description / Operations & Programming Guide
LOGIN AGENT STATE -- This entry defines usage of
default Agent State option when agent log-in.
9 0:Ready state
1:DND state
2:Work state
0:Ready state
LOGIN AUTO ANSWER -- This entry defines usage
of Agent Auto Answer option when agent log-in.
10 0:Off
1:On
0:Off
LOGIN AUTO WORK -- This entry defines usage of
Agent Auto Work option when agent log-in.
11 0:Off
1:On
0:Off
LOGIN HANDSET -- This entry defines usage of
Agent Headset option when agent log-in.
12 0:Headset mode
1:Handset Mode
2:Eac-Mic Mode
3:Bluetooth mode
1:Handset Mode
LOGOUT HANDSET -- This entry defines usage of
Agent Headset option when agent log-out
13 0:Headset mode
1:Handset Mode
2:Eac-Mic Mode
3:Bluetooth mode
4:Logon Mode
1:Handset Mode
LOGOUT RESTRICTION -- This entry defines
restriction of Logout State Agent.
14 0:Not use
1:CO outgoing
2:All call
0:Not use
CO ANSWER TIME -- This entry defines when the
ACK message is sent to caller party.
15 0:Queued to group
1:Agent Answer
0:Queued to group
INFO DATA PRINT -- This entry defines usage of
ACD Call Traffic Information data Print or Not.
Information Traffic data will be printed at
Information-Print Port.
16 0:Off
1:On
0:Off
INFO PRINT INTERVAL -- This entry defines print
interval seconds of Information Traffic data.
17 001-250 001 (10 sec)
INFO CLR AFTER PRT -- If this value is ON, after
print Information traffic data, previous data will be
deleted.
18 0:Off
1:On
0:Off
PGM 214 BTN RANGE DEFAULT
Release 1.0
November 2010