Technical data

ACD Group Attribute II (PGM 214) A-82
Appendix A: System Programming Tables
MBX IP Description / Operations & Programming Guide
ACD Group Attribute II (PGM 214)
PGM 214 BTN RANGE DEFAULT
SUPERVISOR PSWD CHECK -- This entry defines
check the supervisor password when supervisor
change group status.
10:Off
1:On
0:Off
AGENT-AGENT CALL -- This entry defines agent to
agent call restriction.
2 0:Allow
1:Direct call
2:Forward call
0:Allow
WORK MODE TIMER -- This entry defines wrap up
timer of Agent Work State.
3 001-240 60
AUTO-WORK MODE OPTION -- This entry defines
when change the agent work state. (It is applied,
when only agent has auto-work option).
1 CALL: after conversation, agent state will be
changed to work state.
2 CALL, RING: after conversation or after ringing,
agent state will be changed to work state.
3 CALL, OG: after conversation or after make
outgoing call, agent state will be changed to work
state.
4 CALL, RING, OG: after conversation or after ringing
or after make outgoing call, agent state will be
changed to work state.
40:Call
1:Call, Ring
2:Call OG
3:Call, Ring. OG
0:Call
ANNOUNCEMENT USE -- This entry defines usage
of Announcement when agent answer incoming
ACD Call.
50:Off
1:On
0:Off
GROUP Q-CNT DISPLAY -- This entry defines
display of Queuing count of ACD call.
60:Off
1:On
0:Off
Q-CNT INTERVAL -- This entry defines display
interval seconds of Queuing count of ACD call.
70:Real Time
1:10sec
2:20sec
3:30sec
4:40sec
5:50sec
6:60sec
0:Real Time
LOGIN PASSWD CHECK -- This entry defines check
the password when agent log-in.
80:Off
1:On
0:Off
Release 1.0
November 2010