Technical data

ACD Group Attribute I (PGM 213) A-81
Appendix A: System Programming Tables
MBX IP Description / Operations & Programming Guide
QUEUING ANNC STEP -- This entry defines queuing
announcement play service step. One ACD Group can have
max 5 announcements for queuing ACD Call.
10 1-5 1
REPEAT COUNT -- This entry defines total queuing
announcement repeat service count. If this entry is defines as
One or More Times service, Queuing Announcement will be
played from 1st to defined Step. And then from Repeat
Position Queuing Announcement will be restarted to defined
step until Repeat Count.
11 0:No Repeat
1:One Time
2:Three Times
3:Five Times
4:Ten Times
5:Twenty Times
No Repeat
REPEAT POSITION -- This entry defines Repeat
Announcement Start Position.
12 1-5 1
FWD AFTER QUEUING -- This entry defines reroute usage
after queuing time over.
13 0: Off
1: On
Off
Q-FWD DEST -- Reroute destination after queuing time over. 14 - -
AGENT NO-ANS OPTION -- This entry defines no-answer
Agent No-Answer case about ACD-call.
1 Not use
2 Forward: call will be forwarded to defined destination
3 DND: Agent state will be changed automatically to DND
state.
4 DND & Forward: Agent state will be change to DND state,
and ACD call will be forwarded to defined destination
15 0: Not use
1: Forward
2: DND state
3: DND & Forward
Not use
AGENT NO-ANS DEST -- When Agent No-Answer option is
Forward, applied destination can be assigned.
16 - -
PGM 213 BTN RANGE DEFAULT
Release 1.0
November 2010