Technical data

ACD Group Attribute I (PGM 213) A-80
Appendix A: System Programming Tables
MBX IP Description / Operations & Programming Guide
ACD Group Attribute I (PGM 213)
Stations can be grouped so that incoming calls or internal calls will search (ACD) for an idle
station in the group. ACD (Auto Call Distribution) service is to distribute ACD call efficiently to
agent. Each agent can set own specific state and make ready for gat the ACD call. Also
supervisor can make ACD group state
1. Press the [PGM] button and dial 213.
2. Use the dial pad to enter the desired ACD Group number (600-619 for the MBX IP 100
and MBX IP 300).
3. Press the Flex button for the desired setting; refer to the following table
4. Use the dial pad to enter the desired ACD Group data.
5. Press the [SAVE] button to store the data entry
PGM 213 BTN RANGE DEFAULT
SUB-SUP ASSIGN -- This entry assigns Sub-Supervisor in
ACD Group.
1- -
GROUP FWD DEST -- When ACD Group status is Group
Forward Status, all of ACD call will be forwarded to this entry
assigned destination.
2- -
NIGHT SERVICE -- -- This entry defines how to reroute ACD
call when group status is Night Status.
3 0: Release
1: Announcement
2: Forward
Release
NIGHT FWD DEST -- When Night Service type is Forward,
applied destination can be assigned.
4- -
HOLIDAY SERVICE -- This entry defines how to reroute ACD
call when group status is Holiday Status.
5 0: Release
1: Announcement.
2: Forward
Release
HOLIDAY FWD DEST -- When Holiday Service type is
Forward, applied destination can be assigned.
6- -
OVERFLOW SERVICE -- This entry defines how to reroute
ACD call when group status is Overflow Status.
7 0: Release
1: Announcement
2: Forward
Release
OVERFLOW FWD DEST -- When Overflow Service type is
Forward, applied destination can be assigned.
8- -
MAX QUEUING COUNT -- This entry defines MAX queuing
call count. If queuing ACD Call count is over the max q-count,
ACD group state will be changed to Overflow Status.
9 00-99 10
Release 1.0
November 2010