Technical data

ACD Group (PGM 212) A-79
Appendix A: System Programming Tables
MBX IP Description / Operations & Programming Guide
1. Press the [PGM] button and dial 212.
2. Use the dial pad to enter the desired ACD Group number (600-619 for the MBX IP 100
and MBX IP 300).
3. Press the Flex button for the desired setting; refer to the following table
4. Use the dial pad to enter the desired ACD Group data.
Note for group members, enter a station or station range. For an individual station press
the desired Flex button for the position of the station in the group and dial the station
number. For a range, enter the first and last station number in the range.
5. Press the [SAVE] button to store the data entry
PGM 212 BTN RANGE DEFAULT
GROUP NAME -- ACD Group Name. 1 Start ACD Group Number
& End ACD Group Number
-
SERVICE MODE -- ACD Group Status. 2 0: Normal
1: Group Forward
2: Overflow
3: Night
4: Holiday
5: Not Service
Normal
TENANT NO -- ACD Tenant Number. 3 1-9 (MBX IP-300)
1-5 (MBX IP-100)
1
TIME TABLE INDEX -- ACD Group Time Table. 4 1-9 1
AUTO MODE -- ACD Group Status changed
according to System Time Table Index.
50: Not Use
1: Night Auto
2: Holiday Auto
3: Night/Holiday Auto
Not Use
SUPERVISOR NUM -- ACD Group Supervisor
assign.
6- -
MEMBER ASSIGN -- ACD Group Agent assign. 7 - -
Release 1.0
November 2010