Technical data

ACD Group (PGM 212) A-78
Appendix A: System Programming Tables
MBX IP Description / Operations & Programming Guide
ACD Group (PGM 212)
Stations can be grouped so that incoming calls or internal calls will search (ACD) for an idle
station in the group. ACD (Auto Call Distribution) service is to distribute ACD call efficiently to
agent. Each agent can set own specific state and make ready for gat the ACD call. Also
supervisor can make ACD group state.
ACD Group Capacities
NIGHT FORWARD TYPE -- determines the Night time seting
for Call Forward type.
3 0: Not Used
1: Uncond
2: Busy
3: No Ans
4: Busy/ No Ans
Not Used
NIGHT FORWARD DESTINATION -- determines the Night
time seting for Forward destination.
4 Max. 8 digits -
TIMED FORWARD TYPE -- determines the Timed seting for
Forward type.
5 0: Not Used
1: Uncond
2: Busy
3: No Ans
4: Busy/ No Ans
Not Used
TIMED FWD DESTINATION -- determines the Timed seting for
Forward destination.
6 Max. 8 digits -
Items MBX IP 100 MBX IP 300
ACD Group Number 20 50
Supervisor Number 1 1
Sub-Supervisor Number 3 3
Agent Number 50 50
Max Queue Number 99 99
Max Queue Announcement Step 5 5
ACD Agent Priority 20 (1-20) 20 (1-20)
PGM 211 BTN RANGE DEFAULT
Release 1.0
November 2010