Technical data

ACD Group Call Traffic 10-63
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
ACD Group Attribute1 (PGM 213) … see details on page A-80
TIME TABLE INDEX -- ACD Group Time Table. 4 1-9 1
AUTO MODE -- ACD Group Status changed
according to System Time Table Index.
50: Not Use
1: Night Auto
2: Holiday Auto
3: Night/Holiday Auto
Not Use
SUPERVISOR NUM -- ACD Group Supervisor
assign.
6- -
MEMBER ASSIGN -- ACD Group Agent assign. 7 - -
PGM 213 BTN RANGE DEFAULT
SUB-SUP ASSIGN -- This entry assigns Sub-Supervisor in
ACD Group.
1- -
GROUP FWD DEST -- When ACD Group status is Group
Forward Status, all of ACD call will be forwarded to this entry
assigned destination.
2- -
NIGHT SERVICE -- -- This entry defines how to reroute ACD
call when group status is Night Status.
3 0: Release
1: Announcement
2: Forward
Release
NIGHT FWD DEST -- When Night Service type is Forward,
applied destination can be assigned.
4- -
HOLIDAY SERVICE -- This entry defines how to reroute ACD
call when group status is Holiday Status.
5 0: Release
1: Announcement.
2: Forward
Release
HOLIDAY FWD DEST -- When Holiday Service type is
Forward, applied destination can be assigned.
6- -
OVERFLOW SERVICE -- This entry defines how to reroute
ACD call when group status is Overflow Status.
7 0: Release
1: Announcement
2: Forward
Release
OVERFLOW FWD DEST -- When Overflow Service type is
Forward, applied destination can be assigned.
8- -
MAX QUEUING COUNT -- This entry defines MAX queuing
call count. If queuing ACD Call count is over the max q-count,
ACD group state will be changed to Overflow Status.
9 00-99 10
PGM 212 BTN RANGE DEFAULT
Release 1.0
November 2010