Technical data

ACD Group Call Traffic 10-62
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
Agent Call Traffic Format
~1=2=3=4=5crlf
CONDITIONS
- Information Print Port can be changed at Serial Selection Admin [PGM231]
PROGRAMMING
Numbering Plan
Feature Numbering Plan (PGM 113) … see details on page A-18
Station Group
ACD Group Assignment (PGM 212) … see details on page A-78
Field(s) Description
~ (tilt) Means start of ACD statistics and is always located at first column
= (equal) Delimiter between each meaningful data
1 Each Agent number
2 Total call counter
3 Unanswered call counter
4 Average ringing time (ex., 96=1 min 36 sec)
5 Average service time (ex., 96=1 min 36 sec)
lf Line Feed (0x0A)
cr Carriage Return (0x0D)
PGM 212 BTN RANGE DEFAULT
GROUP NAME -- ACD Group Name. 1 Start ACD Group Number
& End ACD Group Number
-
SERVICE MODE -- ACD Group Status. 2 0: Normal
1: Group Forward
2: Overflow
3: Night
4: Holiday
5: Not Service
Normal
TENANT NO -- ACD Tenant Number. 3 1-9 (MBX IP-300)
1-5 (MBX IP-100)
1
Release 1.0
November 2010