Technical data

ACD Group Call Traffic 10-61
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
Supervisor or Sub-Supervisor can print Group Call Traffic data at Information-Print port
manually.
1. Press {ACD Supervisor Traffic Check} feature code.
2. Choose Group Traffic data.
3. Press [Hold/Save] button for printing data to Information-Print Port.
Supervisor or Sub-Supervisor can print Agent Call Traffic data at Information-Print port.
1. Press {ACD Supervisor Traffic Check} feature code.
2. Choose Agent Traffic data.
3. Find desired Agent number with "*" or "#" button, Left/Right in Navigation Key
4. Press [Hold/Save] button for printing data to Information-Print Port.
Field(s) DESCRIPTION
~ (tilt) Means start of ACD statistics and is always located at first column
= (equal) Delimiter between each meaningful data
1 ACD Group number
2 Total call counter
3 Unanswered call counter
4 All busy counter
5 Average ringing time (ex., 96=1 min 36 sec)
6 Average call service time (ex., 25=0 min 25 sec)
7 Total busy time (ex., 64=1 min 04 sec)
8 Number of current queued calls
9 Longest queued time
0 Average queued time
lf Line Feed (0x0A)
cr Carriage Return (0x0D)
Release 1.0
November 2010