Technical data

ACD Group Call Traffic 10-60
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
e) Last Log-In Time 00:00:00 (hour: minute: second)
- When Supervisor enter Agent Call Traffic feature, first agent data will be
displayed. And Supervisor can check all of agent data with
Volume-Up/Down button or Up/Down in Navigation Key.
- During checking the Group Call Traffic information, Supervisor can clear all
of Group Call Traffic with [SPEED] button. If Supervisor uses 3-soft keyset,
Delete menu will be displayed at 3-soft menu.
- Average Call time means average conversation time.
- In case of Last Log-In time, if check at ACD Group Call Traffic web page in
Station Program of Web-Admin, Log-In date also can be checked.
2. ACD Group Call Traffic web page in Station Program
3. Traffic data Print to Information Print Port
If Traffic information data print admin is set [PGM214-Flex18], ACD Group Call traffic data will
be printed at Information-Print Port. And also [Information Data Print Interval] admin can set
periodic print interval time.
Periodic Print ACD Group Call Traffic Format
~1=2=3=4=5=6=7=8=9=0crlf
Release 1.0
November 2010