Technical data

ACD Group Supervisor Functions 10-57
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
AUTO-WORK MODE OPTION -- This entry defines
when change the agent work state. (It is applied,
when only agent has auto-work option).
1 CALL: after conversation, agent state will be
changed to work state.
2 CALL, RING: after conversation or after ringing,
agent state will be changed to work state.
3 CALL, OG: after conversation or after make
outgoing call, agent state will be changed to work
state.
4 CALL, RING, OG: after conversation or after ringing
or after make outgoing call, agent state will be
changed to work state.
40:Call
1:Call, Ring
2:Call OG
3:Call, Ring. OG
0:Call
ANNOUNCEMENT USE -- This entry defines usage
of Announcement when agent answer incoming
ACD Call.
5 0:Off
1:On
0:Off
GROUP Q-CNT DISPLAY -- This entry defines
display of Queuing count of ACD call.
6 0:Off
1:On
0:Off
Q-CNT INTERVAL -- This entry defines display
interval seconds of Queuing count of ACD call.
70:Real Time
1:10sec
2:20sec
3:30sec
4:40sec
5:50sec
6:60sec
0:Real Time
LOGIN PASSWD CHECK -- This entry defines check
the password when agent log-in.
8 0:Off
1:On
0:Off
LOGIN AGENT STATE -- This entry defines usage of
default Agent State option when agent log-in.
9 0:Ready state
1:DND state
2:Work state
0:Ready state
LOGIN AUTO ANSWER -- This entry defines usage
of Agent Auto Answer option when agent log-in.
10 0:Off
1:On
0:Off
LOGIN AUTO WORK -- This entry defines usage of
Agent Auto Work option when agent log-in.
11 0:Off
1:On
0:Off
PGM 214 BTN RANGE DEFAULT
Release 1.0
November 2010