Technical data

ACD Group Supervisor Functions 10-54
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
7. Press "2" and Dial Tel-Number.
8. Press "#" or [HOLD] button, then queued call will be routed to Dialed tel-Number.
Silent Monitor by Supervisor
1. Dial {ACD Supervisor Silent Monitor} feature code.
OR
2. Press flex button registered as {ACD Supervisor Silent Monitor} feature code.
3. Dial desired Agent number.
4. Agent's conversation will be overhead.
CONDITIONS
• If {ACD Supervisor Group Forward / Holiday / Night Mode} feature code is saved at
flex button, when group status is some Status, this flex button's color will be changed
to steady-on.
• During group status is Forward / Holiday / Night Status, if Supervisor dials or press
{ACD Supervisor Group Forward / Holiday / Night Mode} feature code button, then
group status will be changed to Normal Status.
PROGRAMMING
Numbering Plan
Feature Numbering Plan (PGM 113) … see details on page A-18
Station Group
ACD Group Assignment (PGM 212) … see details on page A-78
PGM 212 BTN RANGE DEFAULT
GROUP NAME -- ACD Group Name. 1 Start ACD Group Number
& End ACD Group Number
-
SERVICE MODE -- ACD Group Status. 2 0: Normal
1: Group Forward
2: Overflow
3: Night
4: Holiday
5: Not Service
Normal
TENANT NO -- ACD Tenant Number. 3 1-9 (MBX IP-300)
1-5 (MBX IP-100)
1
TIME TABLE INDEX -- ACD Group Time Table. 4 1-9 1
Release 1.0
November 2010