Technical data

ACD Group Supervisor Functions 10-52
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
b) Agent Log-In / Log-Out information is displayed and if agent is Log-In state,
Ready or DND or Work sub-state also displayed. At that time, Supervisor can
choose sub-option (Forced-Log In/Out, Forced Ready, Forced DND, and
Forced Work).
c) Next agent's status information can be changed when Supervisor press
Volume-Up/Down button or Up/Down in Navigation Key.
2) Agent Status Monitor on ACD Group Management web page in Station Program
in MBX IP Web-Admin. And in this web-page Supervisor or Sub-Supervisor can
check an change All of Agent's Log-In / Out, Ready, DND and Work State. Also
agent's priority can be changed in this web-page.
3) Silent-Monitor of Agent's Conversation
Supervisor can monitor agent's conversation with {ACD Supervisor Silent Monitor}
feature code. If Supervisor dial {ACD Supervisor Silent Monitor} feature code and
dial agent number. Supervisor can overheard this agent's conversation.
4. Supervisor and Sub-Supervisor ACD Group Call Traffic Check. Supervisor and
Sub-Supervisor can check ACD Group Call or Agent Call Traffic with {ACD Supervisor
Traffic Check} feature code.
Release 1.0
November 2010