Technical data

ACD Call Indication 10-46
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
Station Group
ACD Group Assignment (PGM 212) … see details on page A-78
ACD Group Attribute1 (PGM 213) … see details on page A-80
PGM 212 BTN RANGE DEFAULT
GROUP NAME -- ACD Group Name. 1 Start ACD Group Number
& End ACD Group Number
-
SERVICE MODE -- ACD Group Status. 2 0: Normal
1: Group Forward
2: Overflow
3: Night
4: Holiday
5: Not Service
Normal
TENANT NO -- ACD Tenant Number. 3 1-9 (MBX IP-300)
1-5 (MBX IP-100)
1
TIME TABLE INDEX -- ACD Group Time Table. 4 1-9 1
AUTO MODE -- ACD Group Status changed
according to System Time Table Index.
5 0: Not Use
1: Night Auto
2: Holiday Auto
3: Night/Holiday Auto
Not Use
SUPERVISOR NUM -- ACD Group Supervisor
assign.
6- -
MEMBER ASSIGN -- ACD Group Agent assign. 7 - -
PGM 213 BTN RANGE DEFAULT
SUB-SUP ASSIGN -- This entry assigns Sub-Supervisor in
ACD Group.
1- -
GROUP FWD DEST -- When ACD Group status is Group
Forward Status, all of ACD call will be forwarded to this entry
assigned destination.
2- -
NIGHT SERVICE -- -- This entry defines how to reroute ACD
call when group status is Night Status.
3 0: Release
1: Announcement
2: Forward
Release
NIGHT FWD DEST -- When Night Service type is Forward,
applied destination can be assigned.
4- -
Release 1.0
November 2010