Technical data

ACD Call Indication 10-44
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
ACD Call Indication
Agents can recognize ACD call or the other common call with {ACD Call Indication} and {NON
ACD Call Indication} feature codes. Agent assign ACD call indication and Non-ACD call
Indication in a flex button with {ACD Call Indication} feature code and {NON ACD Call
Indication} feature code. Then if an ACD call is routed to an agent, (ACD Call Indication) flex
button will be turned on. And when a non-ACD call is routed to an agent, (Non ACD Call
Indication) flex button will be turned on.
OPERATIONS
Agent Assign {ACD Call Indication} feature code
1. Press [Trans/PGM] button.
2. Choose Flex button Press flex button and then Dial 1 for Tel-Number.
3. Dial {ACD Call Indication} feature code.
Agent Assign {NON-ACD Call Indication} feature code
1. Press [Trans/PGM] button.
2. Choose Flex button Press flex button and then Dial 1 for Tel-Number.
3. Dial {NON-ACD Call Indication} feature code
PROGRAMMING
Numbering Plan
Feature Numbering Plan (PGM 113) … see details on page A-18
ACD Numbering Plan (PGM 118) … see details on page A-23
INFO PRINT INTERVAL -- This entry defines print
interval seconds of Information Traffic data.
17 001-250 001 (10 sec)
INFO CLR AFTER PRT -- If this value is ON, after
print Information traffic data, previous data will be
deleted.
18 0:Off
1:On
0:Off
PGM 118 BTN RANGE REMARK
ACD GROUP RANGE -- ACD Group Number edit
by range.
1 Start ACD Group Number &
End ACD Group Number
-
ACD GROUP NO -- ACD Group Number edit. 2 ACD Group Number -
PGM 214 BTN RANGE DEFAULT
Release 1.0
November 2010