Technical data

ACD Agent Log-in / Log-out Default Setting 10-39
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
ACD Agent Log-in / Log-out Default Setting
When agents go to log-in, some of default functions can be set according to admin values. And
these kinds of values can be defined by an administrator:
1 - Administrator can define Auto-Answer mode when agent goes to log-in
[PGM214-Flex12]. If [Auto Answer Use When Agent Login] option is set, when agent
goes to log-in state, this agent's answer mode is set as Auto-Answer. So when this
agent receives the ACD call, after first ring, agent keyset automatically answer the
ACD call. Agent cans turn-on or turn-off Auto-Answer function with {ACD Agent Auto
Answer} feature code.
2 - Administrator can define Auto-Work mode when agent goes to log-in
[PGM214-Flex13]. If [Auto Work-Mode Use When Agent Login] option is set, when
agent goes to log-in state, this agent's auto work-mode is set. Agent cans turn-on or
turn-off Auto-Answer function with {ACD Agent Auto Work} feature code.
3 - Administrator can define log-in agent's headset mode when agent goes to log-in
[PGM214-Flex14]. If [Handset Mode When Agent Login] admin is set as Headset or
Handset or Ear-Mic, when agent goes to log-in state, this agent's headset mode is
changed to defined value.
4 - Administrator can define log-out agent's headset mode when agent goes to log-out
[PGM214-Flex15]. If [Handset Mode When Agent Logout] admin is set as Headset or
Handset or Ear-Mic, when agent goes to log-out state, this agent's headset mode is
changed to defined value
5 - Administrator can define log-out agent's call restriction [PGM214-Flex16].
Administrator can restrict all of call, and also only restrict outgoing call. If defined value
is all of call, log-out agent cannot make any call.
INFO PRINT INTERVAL -- This entry defines print
interval seconds of Information Traffic data.
17 001-250 001 (10 sec)
INFO CLR AFTER PRT -- If this value is ON, after
print Information traffic data, previous data will be
deleted.
18 0:Off
1:On
0:Off
PGM 214 BTN RANGE DEFAULT
Release 1.0
November 2010