Technical data

CCR Service During ACD Announcement 10-30
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
NIGHT SERVICE -- -- This entry defines how to reroute ACD
call when group status is Night Status.
3 0: Release
1: Announcement
2: Forward
Release
NIGHT FWD DEST -- When Night Service type is Forward,
applied destination can be assigned.
4- -
HOLIDAY SERVICE -- This entry defines how to reroute ACD
call when group status is Holiday Status.
5 0: Release
1: Announcement.
2: Forward
Release
HOLIDAY FWD DEST -- When Holiday Service type is
Forward, applied destination can be assigned.
6- -
OVERFLOW SERVICE -- This entry defines how to reroute
ACD call when group status is Overflow Status.
7 0: Release
1: Announcement
2: Forward
Release
OVERFLOW FWD DEST -- When Overflow Service type is
Forward, applied destination can be assigned.
8- -
MAX QUEUING COUNT -- This entry defines MAX queuing
call count. If queuing ACD Call count is over the max q-count,
ACD group state will be changed to Overflow Status.
9 00-99 10
QUEUING ANNC STEP -- This entry defines queuing
announcement play service step. One ACD Group can have
max 5 announcements for queuing ACD Call.
10 1-5 1
REPEAT COUNT -- This entry defines total queuing
announcement repeat service count. If this entry is defines as
One or More Times service, Queuing Announcement will be
played from 1st to defined Step. And then from Repeat
Position Queuing Announcement will be restarted to defined
step until Repeat Count.
11 0:No Repeat
1:One Time
2:Three Times
3:Five Times
4:Ten Times
5:Twenty Times
No Repeat
REPEAT POSITION -- This entry defines Repeat
Announcement Start Position.
12 1-5 1
FWD AFTER QUEUING -- This entry defines reroute usage
after queuing time over.
13 0: Off
1: On
Off
Q-FWD DEST -- Reroute destination after queuing time over. 14 - -
PGM 213 BTN RANGE DEFAULT
Release 1.0
November 2010