Technical data

ACD Call Queuing Service 10-27
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
ACD Group Announcement (PGM 215) … see details on page A-84
INFO DATA PRINT -- This entry defines usage of
ACD Call Traffic Information data Print or Not.
Information Traffic data will be printed at
Information-Print Port.
16 0:Off
1:On
0:Off
INFO PRINT INTERVAL -- This entry defines print
interval seconds of Information Traffic data.
17 001-250 001 (10 sec)
INFO CLR AFTER PRT -- If this value is ON, after
print Information traffic data, previous data will be
deleted.
18 0:Off
1:On
0:Off
PGM 215 BTN RANGE DEFAULT
TONE TYPE -- designates the tone type. 1 01:Normal Tone
02:VMIB Prompt
03:VMIB Announcement
04:Internal MOH
05:External MOH
06-09:VMIB MOH 1/2/3/4
10-14:SLT MOH 1-5
01:Normal Tone
TONE TIME -- determincs the amount of time
tone is provided.
2 1-600 10
TONE PORT -- tone port index of PGM 264. The
cadence of tone port may be changed by using
Web Admin.
31-19 -
PROMPT ANNC NO -- The VMIB Prompt or
Announcement number when tone type is VMIB
Prompt or announcement.
4 1-255 -
PROMPT ANNC RPT -- The VMIB Prompt or
Announcement Repeat number when tone type is
VMIB Prompt or announcement.
5 0-100 1
PROMPT ANNC INTVL -- The VMIB Prompt or
Announcement Repeat interval when VMIB
Prompt or announcement. Repeat is assigned.
6 0-100 0
CCR USE -- This option is defined during
announcement will be played, usage of CCR
feature.
70:Off
1:On
0:Off
PGM 214 BTN RANGE DEFAULT
Release 1.0
November 2010