Technical data

ACD Call Queuing Service 10-23
Chapter 10: ACD (Automatic Call Distribution)
MBX IP Description / Operations & Programming Guide
OR
6. Press 2 is Forward queued call to some of destination.
7. If dial some of Tel-Number and then press hold or '#' button, first queued call will be
rerouted.
PROGRAMMING
Numbering Plan
Feature Numbering Plan (PGM 113) … see details on page A-18
Station Group
ACD Group Assignment (PGM 212) … see details on page A-78
PGM 212 BTN RANGE DEFAULT
GROUP NAME -- ACD Group Name. 1 Start ACD Group Number
& End ACD Group Number
-
SERVICE MODE -- ACD Group Status. 2 0: Normal
1: Group Forward
2: Overflow
3: Night
4: Holiday
5: Not Service
Normal
TENANT NO -- ACD Tenant Number. 3 1-9 (MBX IP-300)
1-5 (MBX IP-100)
1
TIME TABLE INDEX -- ACD Group Time Table. 4 1-9 1
AUTO MODE -- ACD Group Status changed
according to System Time Table Index.
50: Not Use
1: Night Auto
2: Holiday Auto
3: Night/Holiday Auto
Not Use
SUPERVISOR NUM -- ACD Group Supervisor
assign.
6- -
MEMBER ASSIGN -- ACD Group Agent assign. 7 - -
Release 1.0
November 2010